All Products Community Forum

I have an Ancestry subscription. I type www.ancestry.co.uk (which is where I want to go) and it pops up for 2 seconds then flips me to www.ancestry.ca. I live in Canada but my research is in the UK. This doesn't happen in Chrome.

Well my problem is that even though I only have about 10 to 14 tabs open. It starts draining my battery very fast until i remove it from the background.

I even get a notification after 30 or so minutes that "firefox is draining a lot of battery. Turn it of to save your battery." It's something like this. Please help me fix this problem,i like this browser quite a lot.

As creator of retroonline.net. We recently noticed Firefox have limited value size in IDB which Chrome and Edge do not have. This limitation prevents big games running on Firefox despite Firefox has the best performance on WASM. Will there be a proper way to change this limitation or plan to remove it?

I changed from google to firefox everything fine except when I send photographs from my I phone to my gmail all appears normal until I open my email and there is no image. It is very important that I can do this for my design work. What has happened? Other people can send me images. It seems that somehow in the change from google to firefox as my automatic go to I can no longer send myself pictures. Warning, I am a silver surfer so please explain clearly Thank you Caroline clark

My MacBook version of Thunderbird just has a spinning beach ball continuously. The CPU is 105% and is using 1.6GB of memory - I cannot shut any of the windows inside of the application. I have restarted my Mac twice and it is still the same. Any clues please?

The latest version (134.0) suffers from glitchy/choppy audio while using Bluetooth to listen to YouTube (does not happen without Bluetooth). I can say for a fact that this is an issue with the version, because manually downgrading to 133.0 solved the problem immediately! I think this is quit a major issue for many users and needs addressing promptly (As of now my fix is simply to stick to the older 133.0, which is a shame...) Thanks!

Firefox will show that audio is "playing" but no sound will come out, unless I connect a bluetooth speaker or headphones.

Solutions tried (and failed):

1. uninstalling all audio drivers 2. checking if it's a problem with my computer (it's not, every other application plays sound) 3. enabling cookies 4. allowing autoplay video and audio 5. completely uninstalling and clean installing firefox again 6. turning off bluetooth to see if the pairing is the problem 7. cleared cache 8. turned off any adblock and/or extensions whatsoever 9. allowed drm content to play 10. allowed pop-ups 11. reset settings preferences

any help or input is appreciated. Thank you!

The latest update of firefox 135.0 for Android has audio issues. When I listen to music on bandcamp or you tube the audio makes a crackeling sound with sporadic drop outs. My wi fi is a very stable fiber optic provider, I did restet the router and run speed test to double check. Not a problem with my Bluetooth headphones since I re paired them. I also re installed Firefox to no avail. Samsung internet has no audio issues currently. I turned off u block origin also. It seems to be isolated to firefox version 135.0. My system is Android 14 with ui 6.1 on a Samsung a23 5g. I have seen other users complain about this with no real answer. Spent a good part of the day trying to figure it out.

When I navigate to youtube and try to watch a video, the player does not load. It just shows white in the space where the player should be. No video, no audio, no nothing. No matter what video I click, the same thing happens. The only workaround I have found is that if I go to a page with an embedded youtube video, and click the "watch on youtube" link that appears in it, it will load a youtube page that can play videos normally. I can use that page to navigate youtube and it will operate normally. However if I type in youtube.com or get to the site some other way, the issue happens where it is only white space. It is very frustrating.

Thunderbird had never crashed before, but lately, after the last 2 Windows 10 updates within the last 2 weeks, it crashes. It's at 128.5.2esr, the next-to-last update.

It always crashes when I choose "About" and it starts downloading the update. It appears that it doesn't get the 1st byte before crashing. It will still say 0 bytes when it crashes.

It also crashes if I leave it running and the screen goes through the screen saver mode and turns black. Twice it crashed while I was using it.

I thought it might have something to do with the fact that I had 4,000 emails in my Inbox (is there a limit?), so I deleted many and moved many to folders. I now have just under 1,000 in my Inbox.

I also tried restarting in Troubleshoot Mode and updating, but it still crashed at 0 bytes downloaded.

Is there a way to manually download the update and apply it? I can't find it on the website.

The next thing I know to do is reinstall. Is there anything I can try before doing that? Would you suggest uninstall first or reinstall over what's here?

Videos playing on Firefox have a crackling noise. This was an issue before, and apparently it was caused by an Android OS update.

It's not my phone or headphones - I checked, using the YouTube and Netflix apps. Bit it seems to only happen when I'm using headphones.

I have a new PC with Windows 11 and have Firefox Browser downloaden. New I See only: Diese Adresse scheint nicht korrekt zu sein. WhatsApp is wrong. Can You help me?

I have the same problem as in jimkimbroughjr 1/30/25, 9:13 AM message about bookmarks. I have tried the steps in the response, and they do not work for me. My bookmarks disappeared this afternoon, although they were all there this morning. I went to some sites I remembered, and only one had the blue star in the menu bar. Trying to recover the bookmarks through Settings did not work, even when I saved a bookmarks backup file to HTML and tried to import that. Troubleshooting information should be below. I had to use the manual method and I hope I copied and pasted the data correctly. Back to the bookmark problem: Now what?

I have been using a website for years that sync's my calendar and contacts. The app is AkrtuoSync. When using the app, I simply configure it with my Outlook exchange account, go to a website such as http\\ev367.akrname.com and the app syncs my data from my Outlook account to my Android. Samsung A52. The app apparently stopped working due to the Firefox update of 2/4/25? And now I cannot sync my data. This is actually a secure site as you need credentials to open it. Any help to get Firefox to accept this URL would be appreciated.

When I log in to Thunderbird, performance is fine for a little while, and then suddenly and for no apparent reason it slows down so that it is unuseable (5-10 seconds to complete one click command). The task manager tells me that it is occupying c10% of CPU. After a while it stops being slow and I can work for another few minutes, and then it slows down again. It is unuseable. I am using Thunderbird 128.6esr (32 bit) with Windows 10.

All help gratefully received!